Refund policy

Why Go Less - Return and Exchange Policy

Last updated: 7-08-2026

Why Go Less sells brand-new and second-hand items on a consignment basis. Almost everything we carry is single-unit stock that is individually inspected, tested, cleaned and priced before it is listed, so our terms differ from those of a conventional retailer. Please read this policy before ordering.

1. In-Store Purchases

All in-store purchases of non-electronic items are final. Items are available for inspection before purchase, and condition is described at the point of sale. Electronics are covered separately in Section 4.

2. Online Orders - Refusal at Delivery

You may inspect your order at the point of delivery and refuse it, before payment is made, for any reason. The order is cancelled and you are not charged for the items. The delivery fee remains payable and is non-refundable.

3. Online Orders - Exchange for Store Credit

If you have accepted and paid for an online order and wish to return a non-electronic item, bring it to our Dekwaneh store within 1 day of delivery. You may either exchange it for another item of your choice, settling any difference in price, or take the value as Why Go Less store credit.

To be eligible, the item must be:

  • in the same condition in which you received it, unworn and unused
  • complete with any tags, accessories, and original packaging received
  • accompanied by your order confirmation or proof of purchase

Because our stock is single-unit, we cannot guarantee that an identical replacement item will be available.

Store credit is valid for 6 months from the date of issue, may be used in store and on whygoless.com, is not exchangeable for cash, and is not transferable. Any unspent balance remains as credit.

4. Electronics

Every electronic item is tested by our team before it is listed, and tested again with you at pickup or delivery. Please test the item at that point.

Electronics purchased in store or online may be returned within 1 day of purchase or delivery where a serious functional defect is verified by our team. Verified defective electronics are exchanged for another item or credited as store credit, at our discretion. Cash refunds are not issued.

This does not cover damage occurring after purchase or delivery, cosmetic wear described in the listing, normal battery and performance wear on second-hand devices, or change of mind. Second-hand electronics are sold without manufacturer warranty unless the listing states that a valid warranty is included.

5. Damaged or Incorrect Items

Please inspect your order on arrival. If an item is damaged in transit, or if you receive an item that does not match your order, contact us within 1 day on WhatsApp at +961 71 051 476 or by email at hello@whygoless.com, with photographs of the item and its packaging. We will evaluate the issue and make it right.

6. Second-Hand Condition

Second-hand items are sold in the condition described in the listing. Signs of prior use consistent with the stated condition and photographs are not considered defects and are not grounds for return.

Where you are uncertain about the condition of an item, contact us before ordering and we will provide additional photographs or detail.

7. Large Items

Large items are listed on whygoless.com only and remain with their owner until sale. Handover is arranged case by case. Please inspect the item at handover, before payment. Once accepted and paid for, the sale is final, except where a verified functional defect applies under Section 4.

8. Non-Returnable Items

The following cannot be returned or exchanged:

  • non-electronic items purchased in store
  • items returned after the applicable 1-day window
  • items not in the condition in which they were received, or missing tags, accessories, or packaging
  • new personal items excluded for hygiene reasons, such as undergarments and personal care products, once opened or used
  • gift cards and store credit

9. Exchanges

Exchanges are made in person at our Dekwaneh store, under Section 3 or Section 4, and are subject to what is in stock at that moment. Where no suitable replacement item is available, store credit is issued instead and may be applied to any purchase in store or online.

10. How to Start a Return

Contact us before returning any item:

Returns are brought to our Dekwaneh store in person during store hours, Monday to Saturday, 10AM to 7PM. We do not issue return shipping labels, and we do not accept items sent to us without prior contact.

11. Your Rights

This policy forms part of the Why Go Less Terms and Conditions and is governed by Lebanese law. Nothing in this policy limits any right you have under applicable consumer protection law that cannot be waived by agreement.

12. Contact

Why Go Less
Slav El Aaried Street, main road, Dekwaneh, Lebanon
Email: hello@whygoless.com
WhatsApp: +961 71 051 476
Store hours: Monday to Saturday, 10AM to 7PM. Sundays by appointment.
Directions: https://maps.app.goo.gl/KEkvithNFQtBiZNW7

Every item that leaves our shelves is one less thing thrown away. Thank you for shopping second-hand.