Shipping policy

Why Go Less - Shipping and Delivery Policy

Effective date: 07-08-2026

This policy applies to all online orders placed through whygoless.com. Why Go Less ("WGL") offers delivery across Lebanon and free in-store pickup at our Dekwaneh store. All prices, fees and credits are in US Dollars.

1. Order Processing

  • Orders are processed within 1 business day of payment confirmation (Whish or OMT) or of order placement (Cash on Delivery).
  • Our stock is largely single-unit, so availability is confirmed at the time of order. If an item is no longer available, we contact you within 1 business day and offer a similar alternative or Why Go Less store credit. Where you have already paid for an item we cannot supply, the amount paid for that item is returned to you by the same payment method, or issued as store credit if you prefer.
  • Orders placed after 6:00 PM, or on Sundays, are processed on the next business day, in line with our store hours of Monday to Saturday, 10AM to 7PM. Sunday collection may be arranged by appointment.

2. Delivery Areas

  • We deliver across Lebanon.
  • Deliveries outside our standard coverage, and deliveries of large items, may be arranged case by case. Contact us before ordering to confirm.

3. Delivery Timeframes

  • Estimated delivery time is 1 to 3 business days from order confirmation, depending on your location.
  • Delivery times are estimates, not guarantees. They may be affected by delivery agent availability, weather, road conditions, or other circumstances beyond our reasonable control.

4. Delivery Fees

  • Delivery fees are calculated at checkout based on your location and are shown before you confirm your order.
  • The delivery fee is paid by the customer and is non-refundable where an order is refused at the point of delivery.

5. Payment Methods

  • Cash on Delivery: payment is due in cash to the delivery agent on arrival. Please have the exact amount ready, as agents may not carry change.
  • Whish or OMT: payment is made by transfer before dispatch, following the instructions provided at checkout and in your confirmation email. Orders that remain unpaid after 48 hours are cancelled and the items are released back to stock.

6. Inspection, Refusal and Exchange

  • You may inspect your order at the point of delivery and refuse it before payment is made, for any reason. The order is cancelled, no charge is made for the items, and only the delivery fee remains payable.
  • Risk and title pass to you once you accept and pay for the item.
  • If you accept an order and later wish to return a non-electronic item, bring it to our Dekwaneh store within 1 day of delivery. You may exchange it for another item of your choice, settling any difference in price, or take the value as store credit. The item must be in the condition in which you received it, complete with tags, accessories and packaging, and accompanied by proof of purchase.
  • Store credit is valid for 6 months from the date of issue, may be used in store and on whygoless.com, is not exchangeable for cash, and is not transferable.
  • In-store sales of non-electronic items are final. The refusal and exchange rights above apply to online orders only and do not extend to in-store purchases.
  • Full terms are set out in our Return and Exchange Policy.

7. Electronics

  • Every electronic item is tested by our team before listing and tested again with you at delivery or pickup. Please test the item at that point.
  • Electronics bought online or in store may be returned within 1 day of delivery or purchase where a serious functional defect is verified by our team. Verified defective electronics are exchanged for another item or credited as store credit, at our discretion. Cash refunds are not issued.
  • This does not cover damage occurring after delivery, cosmetic wear described in the listing, normal battery and performance wear on second-hand devices, or change of mind. Second-hand electronics carry no manufacturer warranty unless the listing states that a valid warranty is included.

8. Damaged or Incorrect Items

  • Please inspect your order on arrival. If an item arrives damaged, or does not match your order, contact us within 1 day with photographs of the item and its packaging and we will arrange a resolution.

9. Order Tracking

  • For an update on your order at any stage, message us on WhatsApp at +961 71 051 476. We reply during store hours, Monday to Saturday, 10AM to 7PM.
  • Please keep the mobile number you provided at checkout reachable, as our delivery agent may call you before arrival.

10. In-Store Pickup

  • In-store pickup is free and can be selected at checkout.
  • Orders are held for 3 days at our Dekwaneh store during store hours. Please bring your order confirmation. Orders not collected within that period are released back to stock, and any amount already paid is issued as store credit.
  • Address and directions are in Section 13.

11. Large Items

  • Large items are listed on whygoless.com only and remain with their owner until sale. They are not held in store and are not dispatched with standard deliveries.
  • Handover, transport and any associated cost are arranged case by case and confirmed with you before the sale is completed. You may inspect the item at handover, before payment.

12. Single-Unit Stock

  • Most items on whygoless.com are one of a kind. Once an item is sold it is retired from our listings, and an identical replacement cannot be substituted.
  • Items are sold on a first paid, first served basis, and an item may sell in store while it is still visible online. Where this happens, Section 1 applies.

13. Contact Us

For questions about your order or delivery:

Why Go Less
Slav El Aaried Street, main road, Dekwaneh, Lebanon
WhatsApp: +961 71 051 476
Email: hello@whygoless.com
Store hours: Monday to Saturday, 10AM to 7PM. Sundays by appointment.
Directions: https://maps.app.goo.gl/KEkvithNFQtBiZNW7